Do Not Call Policy

APEX Ops operates AI-assisted outbound calling on behalf of our customers. Every call placed by our platform runs through a documented compliance pipeline grounded in the federal Telephone Consumer Protection Act (TCPA), the FCC's 47 CFR § 64.1200 rules, the FTC's Telemarketing Sales Rule, and California Business and Professions Code SB 1001 (Bolstering Online Transparency Act).

1. Pre-call scrub

Before any number is dialed we check it against the following sources:

• The federal Do Not Call Registry (refreshed every 24 hours via the National DNC API).
• Applicable state DNC registries where the called party is located.
• Our internal DNC file, which aggregates every opt-out we have ever recorded across every customer deployment.
• Our customer's own suppression list if provided.

If a number matches any of those lists the call is blocked and logged as blocked_dnc with the matching source noted.

2. In-call disclosures

On pickup, the AI assistant says, in the first sentence:

• Its name and that it is an artificial intelligence (per California SB 1001).
• The name of the business it represents.
• The reason for the call.
• That the call is being recorded for quality and compliance purposes.

3. Live opt-out detection

The model listens the entire call for opt-out phrases. The following phrases (and semantically equivalent language) trigger an immediate opt-out:

• "Do not call"
• "Stop calling"
• "Remove me from your list"
• "Take me off"
• "I don't want to be contacted"
• "Put me on your do not call list"

When any of these is detected the assistant confirms the opt-out verbally, ends the call, sets the lead record to do_not_contact = true, writes the number and timestamp to our internal DNC file, and suppresses the number across every deployment on our platform. The number never receives another call from any APEX Ops customer.

4. Calling hours

Calls are only placed between 8:00 AM and 9:00 PM local time of the called party per TCPA requirements. We maintain area-code to time-zone mapping and respect daylight saving.

5. Frequency caps

No more than one attempt per number per business day and no more than three attempts per number in any rolling 14-day window, unless the prospect requests a callback.

6. Recording and retention

Call audio and transcripts are retained for 90 days. They are encrypted at rest, access-logged, and available to the called party on verified request. After 90 days both the audio and the transcript are deleted automatically.

7. How to opt out manually

You can opt out of any future APEX Ops call in two ways:

• Tell the AI assistant during a call using any of the phrases in section 3.
• Email info@apexops.dev from any address with the subject "DNC Request" and include the phone number you want suppressed. We confirm and suppress within one business day.

8. Who to contact with complaints

If you believe you received a call in violation of this policy or applicable law, email info@apexops.dev with the phone number called, the approximate time of the call, and any detail you can share. We review every complaint, and if the complaint is valid we correct the underlying cause within the customer's deployment and credit any damages owed under applicable law.

9. Customer obligations

Customers using APEX Ops agree in the service agreement to only upload lists they have a lawful right to contact and to abide by all applicable laws. Violations by customers are grounds for immediate suspension and we report willful abuse to regulators where appropriate.

10. Contact

APEX Ops · Compliance Desk · San Diego, CA · info@apexops.dev